Customer Satisfaction Officer)
모든 서비스의 초점을 고객 만족에 맞추고 고객의 필요와 기대에 부응해 상품이나 서비스를 개발, 고객의 만족과 신뢰를 얻는 데 주안점을 두는 최고경영자(CEO)를 말한다.
일반적으로 고객은 상품이 자신의 기대 이상일 때는 만족을, 기대 이하일 때는 불만족을 느낀다.
Office System which takes charge for general operation related to customer and accommodation, Back Office System which manages general business analysis, Point-of-Sales System which deals with processes done in sales points and Interface System which provides general operation environment.
- a. Front Office System
Front Office is the “Face of Hotel”. They greet customers before anyone, pro
Ⅰ. Intro
About Southwest Airlines
Figure 1. The logo of Southwest Airlines
1. Leader: Gary Kelly - Chairman of the Board, Chief Executive Officer, and President.
2. Foundation: Southwest Airlines was incorporated in Texas and commenced Customer Service on June 18, 1971, with three Boeing 737 aircraft serving three Texas cities - Houston, Dallas, and San Antonio.
3. Dai
customer’s satisfaction.
Have a responsibility about clean environment and happiness of mankind
Contribute to environment, safety and health.
Service area1
Pest control business for Industrial company.
Pest control business for Restaurant.
Pest control business for dwelling house.
Pest control business for apartment.
Resea
customer’s needs. In 2006, the company recorded W5.2 trillion in service sales and W670 billion in total operating profit, providing services to 12 million subscribers.
1. Name of the Chief Executive Officer/President, Home office and website address, and ending date of latest fiscal year of the report
1) Name of the Chief Executive Officer/President
* Name of the Chief Executive Office
office), DHL’s initial entry pricing in other countries, and DHL’s then-current pricing around the world. With four factors, negotiation occurs between customer and sales rep. First the customer solicited proposal which incorporated the following informations : transit times, overhead rate structures, rates for specified countries, tracking capabilities. Sample tracking reports, sample annual
customers consume desire and making new demands. Especially in food market, we are trying to avoid artificial additive and trans-fat. And the foods only made by nature material non-added food and organic foods are occupying food market.
B. The Customer Environment
Who are the firm's current and potential customers?
The current customers are the sauna rooms or households. At the sauna rooms
customers.
- 365days return policy
- Real time delivery tracking on the map
→ High customer loyalty (75% repeat rate)
ii. Introduction to the CEO Tony Hsieh
Mr. Tony Hsieh is currently employed at Zappos.com, Inc. in the position of Chief Executive Officer and Director. Tony originally got involved with Zappos as an advisor and investor in 1999, about 2 months after the company
customers.
- 365days return policy
- Real time delivery tracking on the map
→ High customer loyalty (75% repeat rate)
ii. Introduction to the CEO Tony Hsieh
Mr. Tony Hsieh is currently employed at Zappos.com, Inc. in the position of Chief Executive Officer and Director. Tony originally got involved with Zappos as an advisor and investor in 1999, about 2 months after the company
customers all over the world.
TSO: The Trading Service Office is responsible for the sourcing of IKEA products with good function and quality, at the lowest possible cost (landed is store). TSO is operating under service agreements with IKEA Trading Agents.
Suppliers of raw materials
Sub-supplier
Components: Component suppliers are specialists in producing components that later become part of